great if not then invest in your own wifi solution. hub 5 flashing blue light. I don't work for Virgin Media. Tuning in. The Power light illuminates, and the connection network light will start to flash amber. Will the pod still work or does it have to be 1 single network. To restart your Cox Wi-Fi modem, simply follow these steps: Step 1. Forum; Apps. Flashing White – Connecting to Virgin Media network. Options. Phone. Hi there, My wifi has been dropping and hub4 has been flashing red since last night. He said I s. TV. It makes a whirring noise when I plug it in - is that normal? Hi, I got the WiFi pods about 6 weeks ago from Virgin media and there where working great, getting a much better signal upstairs in the house, but about 2 weeks ago now the pods started flashing white and blue lights on them, so I called virgin up and there send me a new one out in the post, but whe. We would like to show you a description here but the site won’t allow us. Section 4: Tips to Improve Your Virgin Media WiFi Connection 4. I’ve got a Hub 3 that was replaced yesterday. Browse Virgin Media Virgin Media Community. Section 4: Tips to Improve Your Virgin Media WiFi Connection 4. I've tried turning router off/on, pod, off/on and resetting router etc but every time, it goes back to flashing red. Home Phone. Turn on the router after completing the above steps and observe if the Power Light continues to flash green. Kind regards Mark. I do not work for VM. I’ve logged out and deleted the connect app, restarted my. The slow pulsing typically lasts up to 10 minutes before turning off when ready. I called virgin and they said all looks good there end. The engineer came today and replaced the router. Suddenly this morning we have a green flashing light with no internet. My Virgin Media App. We would like to show you a description here but the site won’t allow us. Kind regards,2 weeks ago. The pods only work under certain conditions. Mumfordd04. My advice for anyone with the pod problem would be to arrange a technician to call. Stay safe. After sky glass stopped working was told to factory hard reset hub 4. Networking and WiFi. Why can you not send me a replacement Pod and I will return this one to you? There must be a fault with the Pod if it cannot connect to the Hub. Troubleshooting Steps. Apps and extras. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. To restart your devices, follow these steps: Disconnect power from all of your network devices, including your modem and any Google Nest Wifi or Google Wifi devices. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Go to solution. Told it's a back office issue & not to call. Id definitely try the virgin media ones first apparently you can get upto 3 for free so I can only imagine 3 is better than 1. Just to further update on this issue 8 hours later still not connected - pulsing white - pulsing green and pulsing white again just going through the cycle. I've tried turning router off/on, pod, off/on and resetting router etc but every time, it goes back to flashing. So with the help of the community admins I received a pod to help with poor coverage in my house. It just has a constant flashing white light on it? Any suggestions on how to fix this please? Thanks. On thursday there was an outage in my area and when it did come back online I had no wifi, only ethernet. It would appear to be morse code for A T E, but I could just be looking into it too much. Scan complete, Tap continue. . Account - Mobile. They’re coded to your router when you order them from Virgin. It should then pulse slowly as it connects to your Hub. I have even moved it next to the router so it can read the signal but it still keeps flashing. We're here to help. Do keep us updated. If you’re having issues connecting to Virgin WiFi and you can’t find the answer below, just give our customer service team a call 24/7 on 0330 660 1028. Browse Virgin Media Virgin Media Community. So second hand ones don’t work I’m afraid. Options. Re: Hub 3 and Wifi pods not working well. SpeedOptions. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. I called and was told if I use the connect app then it will let me order if any blackspots are found. The other 2 are unusable, so we will need replacements. A solid blue light for 20 seconds confirms a successful WPS connection. We would like to show you a description here but the site won’t allow us. Have plugged in via the Ethernet lead, the light then goes off. If you’re looking for. Pod not connecting. Disconnect all ethernet cables from the Hub. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. If it's off, red or flashing constantly (it's OK if it flashes for a short time, like less than a minute, after a reboot) then check to make sure the service cable, either the phone line (DSL) or. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. Just keeps resorting back to flashing green. Solid color until processor takes over to PULSE. •The SSIDs must be the same and broadcast enabled. 6 You can now unplug the larger . SpeedHi all I have 2 pods but one keeps flashing rapid red and no connection? Any ideas please? - 4806983 - 2Black wifi pod - connection issue in Networking and WiFi yesterday; White Wifi Pod not showing on VM Connect and the light is flashing - what should I do? in Networking and WiFi yesterday; 3 months, 5 failed installations, wrong bundle, still no WIFI - losing my mind! in QuickStart, set up and connections yesterday; Wi-Fi Pods in. WiFi Pods connect seamlessly to a Spectrum Advanced WiFi router, which secures your home WiFi network and lets you manage the network from anywhere with America’s Top-Rated support app, the My. I have the 3. one pod has green flashing light and two have white. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. QuickStart, set up and connections. It should only take a few minutes – but it will depend on how many Pods are connected. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. Options. I don't work for Virgin Media. My wifi went off before but has now come back on, however my Wifi Booster Pod is not connecting. Restart your hub and device. Account - Cable. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. Finally, navigate to the. I have 3 wifi pods in different locations of the house. Regards. Networking and WiFi. Stay safe online. We have had a Hub 3 for a year with no problems. Community; Volt. TiVo. No both are the hexagonal pods the first one broke but the second one has been fixed remotely by virgin media apparently something about a faulty connection between the. However it’s still starts with green light then goes to to constant blue. 7. White VM Pods in Networking and WiFi 5 hours ago; Wifi keeps. If any of the above are incorrect then it may stop the pod from connecting to the hub. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. Call the equipment activation number on - 0800 953 9500 (follow options) – you will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number. Networking and WiFi. Think of it like a ‘bucket chain’, the pod has to have a good connection to the hub, so it ‘picks’ up the WiFi from the hub and then ‘extends’ it further on. I have a hub3Flashing red light on box on wall in QuickStart, set up and connections yesterday; WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday; Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday; Wifi not working in Networking and WiFi Monday; Intermittent wi-fi. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2. Check Virgin Media service status. Optimizations can be triggered. I have tried the WiFi troubleshooting and still nothing. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings). Manage Your Account. QuickStart, set up and connections. Wireless light on the WiFi Booster stops blinking and goes off, the copying process is complete. The connection dropped today and was in and out for most of the morning. Hi, my wifi's been down for over a day now and my Hub 3's been interchanging between either a flashing arrow light and a solid base light, and a flashing base light with no arrow light. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. I'm so sorry to hear that you're having some issues connecting your Wi-Fi Pod recently. If you are using the default settings on your Hub then it is as simple as plugging in the Pod and allowing 2-5 minutes for the setup to complete. Once you reach the WPS settings, you’ll need to disable both WPS options and press save. Pod Mk1 will connect with the hub with an upgrade. Avoid placing your pod in the WiFi problem area. . Networking and WiFi. 0 router. Please pop back to us at your earliest convenience and we'll do our very best to help. on 24-03-2023 13:28. So from what you are saying none of the pods are working as they either have a solid white light or a blinking white light. Please any ideas how to fix this? The person on the phone wanted to order replacements pods but the system doesn't allow him to order more than 1 and he had already just ordered my 3rd for a different area of the house. 4 & 5 GHz network ssid's. Gaming Support. Blue (or Cyan) White. Mumfordd04. TV on the go. Options. When pod arrives, it's super easy to set up. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. To fix the problem, reset the router by inserting a pin into the factory-reset slot located underneath the hub. Press and hold the WPS button on the larger WiFi Booster forWifi Pods playing up since this morning (25th) Been using two Wifi pods perfectly for months however since this morning they have started playing up. Speed. It is important to note that each type of Hub has light codes that show the status of various internet services. Home Phone. It does its usual light cycle, then it does a few blinks of a bright blue light. One WiFi pod is flashing blue and the other flashing white. I have contacted a colleague with this for help, to ensure we either can remove the faulty Pod or just send a further 1 to replace it. My Virgin Media App. Manage Your Account. We would like to show you a description here but the site won’t allow us. Connect one of your Deco units to your modem via Ethernet cable and power on both devices. I asked her “has this Wi-Fi pod been activated at your end - no reply - just told me to wait 24 hours !Please try the following exactly as typed. Options. We’re so confident in this technology that we’ve launched. Call the equipment activation number they may be able to help. Broadband, TV and Landline offers. After contacting virgin I was advised that they no longer support the boosters so I need a WiFi pod. You could also try the web page status, but this is not recommended. Early this morning I noticed the light was flashing white and the pod was no longer being found on the Connect app. Downloaded connect app and scanned all the - 5155143. Both have had the wifi light continuously. Virgin TV 360. 1 in the address bar. White. in QuickStart, set up and connections yesterday; WiFi pods, one flashing blue, one flashing green in Networking and WiFi. If you're using our Connect App, this will help you with the set up step-by-step. At least 30Mbps download speeds in every room or £100 one-off credit. Press the Reset button on the Google WiFi and power it on. I checked my router and it has a flashing blue light. Once signed in, go to Advanced settings > Wireless> Security Select the dropdown next to Security and change it to WPA2-PSK. If the signal strength indicator shows two bars or fewer , your Wi-Fi signal strength is weak. I have a Hub 4 but I have 2 separate networks for 2. I have 3 VM wifi pod's which were all working fine. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. Hey @berlin433, Welcome to the Community Forums and thanks for the post. Some apps like BBC iPlayer, Netflix and YouTube may be unavailable at the moment. We would like to show you a description here but the site won’t allow us. Identify each Pod and label it with its location. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). If you’re using a splitter, make sure that’s firmly connected, too. You could also connect the Pod via ethernet cable as a backhaul, and this will negate the need for the Pod to be close to the Hub. 2. It may be stuck in an update loop. Do not split the SSID – If the SSID is split then the. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Security matters. Good morning, My virgin WiFi Hub 3. The slow pulsing typically lasts up to 10 minutes before turning off when ready. try using a free WiFi analyser app to check for clashing with your neighbours, SSID disappearing and so on. You would need to get either a…. on 19-03-2023 18:37. In the meantime, bumped into openreach engineer who says that lach of internet out of the Ethernet ports (I have eero mesh, so don’t use hub4s wireless) means pods will amplify. Incidentally, if you're going to get a mesh system, please do it properly and put the Hub. Stream from Virgin Media. I work from home and the 500mb just doesn’t get much faster than 20mb through the day, although seen it hot over 500mb on Wi-Fi. Not once has it worked. The pod appeared to work ok for a few weeks but now for the last week or so it keeps disconnecting and has a flashing white light. I have rebooted many times ro no avail. QuickStart, set up and connections. However, I do not see what difference this is going to make. White. A. Thanks for the update. Any attempt to reset or hard reset it have failed and. : r/VirginMedia Recently received a smart wifi pod. The service status in our area shows no issues. My 3 pods have been fine for weeks but today have been flashing white all morning they usually go back to Normal after a while any ideas thanks ? 0 Kudos. £30-100 (that’s ~4->12 months of Max Pod rental if not free on your package) and. Im also having problems with the connect app on my p. SpeedQuickStart, set up and connections. I am sorry to hear your are experiencing an issue with the Hub showing a green light, we will be happy to help. Please ensure that the pod is in a mains socket (not in an extension) as close to the router as possible. Tried everything recommended but nothing. I have 3 wifi pods, one pod has a constant white light and a whirling noise from the pod itself- this one. 0 Kudos Reply. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. The problem is that the Virgin Wifi Pod cannot seem to utilise the wired ethernet connection to the Hub 3 and is relying on relaying the weak Wifi connection from the Hub 3. 4. Once it's reset and you're connected to it plug in the pod in the same room as the hub and it'll pair in about 5 minutes or so. Then from 3pm I have had 2 x green flashing arrows and solid green on the bottom. In some cases, the issue may not be with the white connector cable but with the hub power supply cable. Checking the Indicator Lights. . Connect the power cable to the back of your pod. Hello. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. This flashes during set up, and then stays green for 2 minutes when you're done. Plug the router's power cable back into the outlet. I managed to get a live chat. Networking and WiFi. I checked my router and it has a flashing blue light. While connect to WiFi, Tap I’m ready. Everything has been rebooted to no avail. Open the app and follow the steps to complete the set up. Tried it via Wifi and nothing again. So far so simple. Then it started flashing red and making a sound like a high speed fan/jet. When I sign in to apps either via my own - 5184157. A technicain remotely checked the hub and siad that there had been a few issues but he had sorted it out !! - still not working. TV. If the pods are flashing blue or green they are never going to work again. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. Leave the pod to chat with the router for around 15mins, you'll know they have finished when the light on the pod stops blinking and there are no lights on the pod. 4 GHz and 5 GHz). I have tried the WiFi troubleshooting and still nothing. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. Plug the router's power cable back into the outlet. Scroll down to Settings but don’t press anything. After having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. Any idea why a new Wi-Fi pod should be invisible to the network? Is there an installation procedure? - 5190116. Had a wifi pod recently delivered but it just keeps flashing blue and green. not sure if this is normal or not. Networking and WiFi; Flashing Green Hub; Options. Have tried numerous fixes following the steps and advice online but nothing works so I can only conclude that the. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Green. Virgin Phone Switchover. Then unplug your Pod and back in again. TiVo. SpeedStep 1. Gaming Support. New installed internet keeps disconnecting in QuickStart, set up and connections 6 hours ago; Stuck in optimise WiFi loop in Networking and WiFi yesterday; Prafu623@gmail. Plug the router's power cable back into the outlet. This brings up the hidden engineer’s system menu. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. Tried resetting everything, unplugging everything and plugging it all back in and it didn't seem to solve anything. Virgin TV 360. Easy to set up. When I. Hi, I got the WiFi pods about 6 weeks ago from Virgin media and there where working great, getting a much better signal upstairs in the house, but about 2 weeks ago now the pods started flashing white and blue lights on them, so I called virgin up and there send me a new one out in the post, but when I received it I plugged it in it was. The Plume website suggests this is either a - 5311528. on 25-01-2023 19:09. Verdict. Everything internal was installed on the 14th of December 2022 by a virgin media engineer. Just change 'em to whatever you like and something that will differentiate them (e. Enter your admin name and password. Hub 5 flashing green light. TV. Had a power outage yesterday in the morning, and ever since then I’ve had no Wi-Fi. From here, you’ll need to navigate to ‘advanced settings’, then click ‘wireless’ and finally ‘WPS’. The pod. Networking and WiFi. Phone. Browse. on 19-11-2022 20:15. on 07-01-2023 14:46. Virgin Media’s WiFi pods are small extenders that plug into power outlets around your home to boost your existing network. The mesh WiFi Pod will need up to 24 hours to get settled into its new home, so try not to move it before then. Power off your modem and remove the backup battery if it has one. Networking and WiFi. My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. My Virgin Media App. WiFi hotspots. If you're using our Connect App, this will help you with the. It’s happening about every 30 minutes. GreenArrows. If there are no issues it would be best to check our WIFI pod help page here. The drop in connection continued into last night. Virgin Phone Switchover. Joining in. Virgin Phone. Pod 2 - mainfloor - wifi. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. Phone. Our Wi-Fi pod has suddenly stopped working. Had a wifi pod recently delivered but it just keeps flashing blue and green. I installed VM connect and at first it showed some pod's with "?". If the LED light is a slow continuous pulse or dim to bright, it could mean of the following situations: The pod is being added to the account and establishing a connection to the. on 21-03-2023 06:43. Had my Internet completely drop. Security matters. However it’s now started flashing red constantly and making a sound like a high speed fan probably every 30 mins or so. 1 Optimize Router Placement. . if its a wifi only issue (ethernet connections are ok?) - then on a Hub3/4/5, you could first try separating the SSID's of the 2. . Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 2 hours ago;We would like to show you a description here but the site won’t allow us. I recommend to try a 60 second pin hole reset on the router. Booster and move it to where you need it in your home. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). Hi all, thanks for contacting us to let us know that you are seeing issues with the WIFI pods disconnecting. Security matters. Hi, I got the WiFi pods about 6 weeks ago from Virgin media and there where working great, getting a much better signal upstairs in the house, but about 2 weeks ago now the pods started flashing white and blue lights on them, so I called virgin up and there send me a new one out in the post, but whe. You can tell if it's connected as there will be no light showing. If it does, proceed to the next solution. I have tried using the support on the virgin media site but the links to the Help section for the pods don't work and support for Wifi says it's down. Networking and WiFi. on 01-04-2023 10:56. 02-02-2023 02:25 - edited 02-02-2023 02:25. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. Manage Your Account. Virgin Mobile. Had the WiFi pod a while now and it has always flashed red. After 2 hours talking to myself on the phone to the phillipines I gave up and miraculously the following day it was back on. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. Speed. when entering the 10-digit numeric pin from virgin, hot-spot res; Recieve a contract sim from virgin, put it in virgin media spare phone telling me no service emergency calls only, how can i solve this problem please1 ACCEPTED SOLUTION. Its now been 9 hours. Email. WiFi pod has been blinking for days now. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. street cabinet or omnibox etc. The wifi keeps cutting out or we get terrible signal. Hello. Last week they just started flashing, sometimes white sometimes green. Also wifi optimisation and a single SSID is needed for the Pods to function correctly. The WiFi is visible from all devices you just can't connect and if you are lucky to connect it drops pretty quickly. Wait until the Google WiFi flashing blue light and set it up using WiFi and check if the Google WiFi point flashing orange persists. Hi I’ve tried to contact you over my internet keeps kicking me off and I was given some pods but they don’t even work as just keep flashing and I try and call and every time I do I get cut off quite frustrating now and issues still there I keep getting Looks like there’s still an issue with your co. I have 3 VM wifi pod's which were all working fine. Pod: PowerPod: SuperPod. The information below shows current status of this Hub 5. Check Cables: Make sure all cables are securely plugged in. Note: Get tips on placing your WiFi pods to get the best coverage possible. The older pods used to have to be added to the system so your hubs would connect, not sure if this is still the case but maybe a call to activate the pod or wait till a. Stay safe online. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The Virgin connect app just says no pod detected. Wait at least 2 minutes for your Pods' LEDs to stop blinking. 0. I have tried a pinhole reset twice now but the light remains orange. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Virgin said it was the new software update colour. Internet Light. now none of 3 pods will work. Check if the new pods have been activated onto your account. The Virgin Media WiFi Pod includes an Ethernet port at the bottom for plugging in a laptop or desktop (Metro. Joining in. on 04-06-2023 14:48. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. Plug the modem back in and wait until the modem has finished powering on. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. They sent me one in the post I set it up as instructed after over 24hours it was still flashing so I reset my hub as advised, then ended up with no internet at all for over 6hrs. 79K; 590; 1. rang Virgin - service agent said wait 24 hours…. Wifi Pod just flashing a month ago HI, I have had a Wifi pod for a while but not used as I was using a BT Mesh. The WiFi Booster will start copying your Hub’s details.